Oct 19, 2008
October Ruby Fly-In Recap
Distributors gathered at the Zermatt Resort & Spa in Midway, Utah, for the final Ruby Fly-In of the year, October 1–4. As with every Ruby Fly-In, distributors heard from a variety of corporate representatives, including Vice President of Product Management Jeff Graham, who provided information on new MonaVie Pulse.
Newly appointed Vice President of Human Resources and Distributor Services Steven King reported that MonaVie sales agents are responding quicker than ever to the more than 20,000 phone calls from distributors each week, thanks to the recent implementation of a new distributor support strategy.
Following the implementation of the new strategy, MonaVie Distributor Support has improved its response rate, answering distributor calls without putting them on hold 70 percent of the time. Part of the new initiative also calls for the cross-training of sales agents, so distributor calls are transferred less frequently. In other words, agents will know how to address your concerns right away. A recent study conducted by Distributor Support found that calls were transferred only five percent of the time, a considerable improvement over previous months.
According to King, improvements are also being made to the Black Diamond and Ruby Executive support lines to increase distributor satisfaction. "Agents working with our Ruby and Black Diamond Executives are not under the same time restraints," says King. "It's not about quick phone calls; it's about building your business."
Agents are rewarded for taking the time to effectively meet the needs of executives, making a 40-minute telephone call, when necessary, more valuable than a two-minute call. Expect to see noticeable changes the next time you call Distributor Support.
MonaVie congratulates all those distributors who earned a spot at one of our Ruby Fly-In events in 2008. The next Ruby Fly-In retreat will be February 4-7, 2009.